Godiva Physiotherapy Privacy Policy

Effective From: 21st November 2024

Welcome to Godiva Physiotherapy.

We are committed to safeguarding your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our clinic or use our services.

1. Who We Are

Godiva Physiotherapy is a Physiotherapy and Sports Injury Clinic located in Coventry, UK. We provide physiotherapy, sports injury treatments, and related health services.

For any privacy-related queries, please contact us:
Email: physio@godivatherapy.com
Phone: 07963 409911
Address: Godiva Physiotherapy & Sports Injuries Clinic
Unit 8A Gym Group
Alvis Retail Park
Holyhead Rd
Coventry
CV5 8BW

2. What Information We Collect

We may collect the following types of personal data:

a. Information You Provide To Us

  • Name, address, date of birth, and contact details (email, phone number).
  • Medical history, treatment details, and related health information.
  • Payment and billing information.

b. Information We Automatically Collect

  • Technical data such as your IP address, browser type, and information about how you use our website (if applicable).

3. How We Use Your Information

We collect and process your personal information for the following purposes:

  • To Provide Our Services: Delivering physiotherapy and sports injury treatments tailored to your needs.
  • Appointment Management: Scheduling, reminders, and follow-ups.
  • Record Keeping: Complying with legal and regulatory requirements for health professionals.
  • Payment Processing: Managing billing and payments for services rendered.
  • Communication: Informing you of changes, updates, or promotions relating to our services (only with your explicit consent).

4. Legal Basis For Processing

We process your data under the following legal bases:

  • Consent: When you agree to provide your data for specific purposes.
  • Contractual Obligations: To fulfill a contract, such as delivering treatment services.
  • Legal Obligations: Complying with healthcare regulations.
  • Legitimate Interests: Ensuring the efficient delivery of services and improving customer experience.

5. How We Share Your Information

We will only share your personal data when necessary, including:

  • With medical professionals involved in your care (with your consent).
  • With third-party service providers (e.g., payment processors or IT support) who assist us in delivering our services.
  • When required by law or regulatory bodies.

6. How We Protect Your Information

We use appropriate security measures to protect your personal data, including encryption, secure data storage, and restricted access to sensitive information.

7. How Long We Retain Your Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., medical record retention regulations).

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to your data if it is inaccurate or incomplete.
  • Erasure: Request the deletion of your data (subject to legal or regulatory obligations).
  • Restriction: Request that we limit the processing of your data.
  • Objection: Object to the processing of your data for specific purposes.
  • Data Portability: Request a transfer of your data to another service provider.

To exercise these rights, please contact us using the details provided above.

9. Cookies And Website Usage

If we use cookies on our website, a separate Cookies Policy will outline how they are used to enhance your experience.

10. Updates To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

The updated policy will be available on our website or at our clinic.

11. Complaints

If you have concerns, you can contact us directly. You also have the right to file a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113

Thank you for trusting Godiva Physiotherapy with your care. We are committed to protecting your privacy.

Privacy Policy