Terms and Conditions for Godiva Physiotherapy

Introduction

Welcome to Godiva Physiotherapy! By accessing our services or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you disagree with any part of these terms, you must not use our services or website.

These terms apply to Godiva Physiotherapy, located in Coventry, UK. References to “we,” “us,” and “our” in these terms refer to Godiva Physiotherapy.

1. Definitions

  • Client: Refers to any person using our physiotherapy, sports injury, or related services.
  • Practitioner: A qualified physiotherapist or staff member providing services on behalf of Godiva Physiotherapy.
  • Services: Includes physiotherapy consultations, treatments, and any other services provided by Godiva Physiotherapy.

2. Appointments and Cancellations

  1. Booking: Appointments can be made online, by phone, or in person. By booking, you confirm that all information provided is accurate and complete.

  2. Cancellations: Cancellations must be made at least 24 hours before your scheduled appointment. Late cancellations or missed appointments may incur a cancellation fee of up to 50% of the session cost.

  3. Rescheduling: We will accommodate rescheduling requests where possible, provided sufficient notice is given.

  4. Late Arrival: If you arrive late, your session may be shortened, and the full fee may still apply.

3. Payment

  1. Fees: Payment must be made at the time of booking or immediately after your session. Accepted payment methods include cash, card, and bank transfer.

  2. Insurance Claims: If using health insurance, it is your responsibility to confirm coverage and provide necessary details. Any costs not covered by insurance must be paid by the client.

  3. Refunds: Refunds are not provided for completed treatments. If a prepaid session is canceled with adequate notice, we may issue a refund or credit at our discretion.

4. Confidentiality And Privacy

  1. Data Protection: All personal data is handled in compliance with the UK General Data Protection Regulation (GDPR). Your information will only be used for treatment purposes and will not be shared without your consent, except as required by law.

  2. Medical Records: We maintain records of your treatment securely. You may request access to your records, subject to applicable legal conditions.

5. Medical Disclaimer

  1. Suitability: Our services are not a substitute for professional medical advice, diagnosis, or treatment by a physician. Please consult your GP for severe or chronic conditions before seeking physiotherapy.

  2. Client Responsibility: You must inform us of any pre-existing medical conditions, injuries, or concerns before beginning treatment. Failure to disclose relevant information may affect the outcome of your treatment and is done at your own risk.

  3. Results: While our practitioners strive for the best outcomes, results may vary between individuals, and no guarantee of specific results is implied.

6. Liability

  1. Exclusions: Godiva Physiotherapy is not liable for any loss, damage, or injury caused by: (i) Pre-existing medical conditions or injuries not disclosed. (ii) Third-party services or products recommended during treatment. (iii) Failure to follow practitioner advice or instructions.

  2. Limits: Our liability is limited to the cost of the service provided in cases where liability is determined.

7. Use of Website

  1. Content: All information on our website is for informational purposes only and should not be considered medical advice.

  2. Links: Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these external sites.

  3. Intellectual Property: All text, images, and materials on our website are the property of Godiva Physiotherapy. Reproduction or distribution without permission is prohibited.

8. Complaints

We aim to provide high-quality services. If you are dissatisfied, please contact us directly at [email] or [phone]. We will investigate your complaint and aim to resolve it promptly.

9. Changes To Terms And Conditions

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be posted on our website. By continuing to use our services, you accept any changes made.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

If you have any questions about these Terms and Conditions, please contact us:
Email: physio@godivatherapy.com
Phone: 07963 409911
Address: Godiva Physiotherapy & Sports Injuries Clinic
Unit 8A Gym Group
Alvis Retail Park
Holyhead Rd
Coventry
CV5 8BW

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Godiva Physiotherapy!

Terms & Conditions